Frequently Asked Questions

Product Basics

What is the Slingah System™?

The Slingah System is a modular carry solution that includes the Slingah and Daypackah which can be used independently or combined, offering flexible storage, quick access, and ergonomic comfort for everyday, travel, and tech carry.

What materials are used in Slingah System products?

The Slingah System™ is built with durability and longevity in mind:

  • 840D ballistic Cordura® exterior for abrasion resistance
  • 210D Oxford lining for a clean, durable interior
  • High-quality hardware and zippers selected for daily use and travel reliability, such as YKK®, Duraflex®, Woojin®, Fidlock® etc.
Are the Slingah System™ waterproof?

Both the Daypackah™ and the Slingah™ are water-resistant, not waterproof.

We use high quality water-resistant YKK® AquaGuard® zippers. The external fabrics we use in our products have water-repellent coating, which makes them weatherproof and able to handle occasional showers.

However, similar to other daily zipped packs, they are not "waterproof" because water can seep through stitches and the tiny gaps in-between the zippers. Meaning you cannot submerge them underwater and we recommend that you use a rain cover when you are under prolonged exposure to heavy rain.

Ordering, Shipping & Returns

How do I place an order? *

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Can I cancel or change my order?

If your order has not shipped yet, contact us at support@a-tach.com as soon as possible and we’ll do our best to help.

Once an order has shipped, changes or cancellations may no longer be possible.

What payment methods do you accept?

All payments are securely processed through Shopify and powered by Stripe, a trusted global payment provider. We accept most major credit cards, as well as PayPal and Apple Pay, which can be selected during checkout.

What happens after I've placed an order?

Orders typically ship within 5-7 business days. Once your order has shipped, you’ll receive a confirmation email with tracking details. From there, your order is on its way—and we’ll notify you if there are any important updates along the journey.

Warranty & Repairs

What does the warranty cover?

The Slingah System™ is covered against manufacturing defects and workmanship issues under normal use.

This does not include damage caused by wear and tear, misuse, accidents, or unauthorized modifications.

How do I file a warranty claim?

Contact our support team with:

  • Your order number
  • A description of the issue
  • Clear photos of the affected area

We’ll guide you through the next steps.

Can the bag be repaired?

If the issue is outside warranty coverage, we’ll do our best to advise on repair options or replacement parts when available.